Privacy Policy

Last updated: August 11, 2025

Swanson’s Warehouse ("Swanson’s Warehouse," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit or interact with our website, any related sub‑pages, and online forms (collectively, the "Site"), contact us, or use our services (together, the "Services").

If you do not agree with this Policy, please do not use the Site.

1) Who we are

Controller: Swanson’s Warehouse, Greenville, South Carolina, USA.
Website: https://www.swansonswarehouse.com
Contact for privacy inquiries: contact us via the contact form
Postal address: 12 N. Irvine St. Greenville, SC 29601

Note: If you see "Swansons Warehouse" without an apostrophe on third‑party pages or listings, it refers to the same business.

2) Scope

This Policy applies to personal information we collect online through the Site (including contact, booking, rental, vendor/band inquiry, and newsletter forms), and through our related business communications (email, social media, phone). This Policy does not cover information collected offline at private events hosted at our venue unless that information is later entered into our systems.

3) Information we collect

We collect information in three ways:

A. Information you provide directly

  • Contact details (name, email, phone).

  • Inquiry details (message content, event type and date, expected guest count, budget, preferred vendors, band/studio details, attachments you upload).

  • Account or subscription info (newsletter sign‑ups and preferences).

  • Payment details when you make a payment or deposit through a third‑party processor (we do not store full card numbers on our servers).

  • Job or collaboration applications (resume/CV, portfolio links, availability).

B. Information collected automatically

When you use the Site, we and our service providers may automatically collect:

  • Usage data (pages viewed, links clicked, time on page, referring/exit pages).

  • Device and network data (browser type, device type, operating system, IP address, general location inferred from IP).

  • Cookies and similar technologies (see Section 7 below).

C. Information from third parties

  • Service providers and partners that help us run the Site (e.g., website host, analytics, email marketing, scheduling/booking tools, payment processors).

  • Publicly available sources and social media platforms you choose to interact with.

We do not collect sensitive personal information as a matter of course. If you voluntarily submit sensitive details (e.g., health or religious information in a message field), you consent to our processing of that information to respond to your inquiry.

4) How we use your information

We use personal information to:

  • Provide, operate, and improve the Site and Services.

  • Respond to inquiries, booking requests, band/vendor inquiries, and studio rental requests.

  • Send administrative messages (e.g., confirmations, updates, policy changes).

  • Process payments/deposits and prevent fraud.

  • Send marketing communications if you opt in (you can unsubscribe at any time).

  • Analyze Site performance and audience engagement.

  • Comply with legal obligations and enforce our terms, protecting our rights, users, and the public.

Legal bases (EEA/UK): Where GDPR applies, our processing is based on one or more of: (i) performance of a contract or steps prior to entering into a contract; (ii) legitimate interests (e.g., Site security, analytics, improving our Services, handling inquiries); (iii) your consent (e.g., marketing cookies or newsletters); (iv) compliance with legal obligations.

5) Sharing and disclosure

We do not sell personal information for money. We disclose personal information to:

  • Service providers who process data on our behalf under contract (e.g., website hosting, analytics, email and form providers, booking/scheduling tools, payment processors, customer support).

  • Business transfers in connection with a merger, acquisition, financing, or sale of assets.

  • Legal and safety purposes if required by law or to protect rights, property, or safety of Swanson’s Warehouse, our users, or others.

Advertising/retargeting: If we use advertising cookies or enable cross‑context behavioral advertising, that activity may be considered a "share" under California law. See Section 10 for your opt‑out options. [Update this sentence to reflect your actual use of ads.]

6) Payments

Payments or deposits made through the Site are processed by third‑party payment processors. We receive limited information related to the transaction (e.g., your name, contact details, the amount, last four digits of the card) but do not store full payment card numbers. Your use of such services is subject to the applicable processor’s own privacy policy and terms.

7) Cookies, analytics, and similar technologies

We and our service providers use cookies, pixels, and similar technologies to operate the Site, measure engagement, and (if enabled) tailor marketing.

Types of cookies we may use

  • Strictly necessary cookies – Required for core functionality and security; cannot be switched off.

  • Performance/analytics cookies – Help us understand how visitors use the Site.

  • Functional cookies – Remember choices (e.g., form inputs) to provide enhanced features.

  • Advertising cookies – If enabled, these may be used to deliver ads relevant to you and measure campaign performance.

Your choices

  • Cookie banner/settings: Where required, the Site will present a cookie banner and/or preferences tool. You can adjust non‑essential cookies at any time via [Cookie Settings].

  • Browser controls: Most browsers let you block or delete cookies. Disabling cookies may affect Site functionality.

  • Analytics opt‑outs: Some analytics providers offer opt‑out mechanisms.

  • Email marketing: You can unsubscribe via the link in any marketing email.

8) Data retention

We keep personal information for as long as needed to fulfill the purposes outlined in this Policy, including complying with legal, accounting, or reporting requirements, resolving disputes, and enforcing agreements. Criteria used include the type of data, the nature of our relationship with you, and applicable laws.

9) Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10) Your privacy rights

Your rights depend on your location. We will honor requests required by applicable law.

A. California (CCPA/CPRA)

California residents may have the right to:

  • Know/Access the categories and specific pieces of personal information we collected about you.

  • Delete personal information, subject to exceptions.

  • Correct inaccurate personal information.

  • Opt‑out of “selling” or “sharing” personal information for cross‑context behavioral advertising (if applicable).

  • Limit use and disclosure of sensitive personal information (if collected for non‑exempt purposes).

  • Non‑discrimination for exercising these rights.

How to exercise: Contact us via the contact form. If we offer a “Do Not Sell or Share My Personal Information” link, you can use it to manage advertising/retargeting preferences. We may need to verify your identity. You may use an authorized agent as permitted by law.

Notice of collection (CCPA): In the last 12 months, we collected the following categories of personal information from the sources and for the purposes described in Sections 3–4, and disclosed them to the categories of recipients in Section 5:

  • Identifiers (e.g., name, email, phone; IP address) – sources: you; your device; disclosures: service providers.

  • Commercial information (e.g., bookings, purchases, deposits) – sources: you; disclosures: service providers.

  • Internet/Network activity (e.g., analytics data) – sources: your device; disclosures: service providers.

  • Geolocation (coarse) – inferred from IP; disclosures: service providers.

  • Audio/visual content you submit (e.g., attachments) – sources: you; disclosures: service providers.

  • Inferences drawn from usage to improve Services – internal use.

We do not knowingly sell personal information for money.

B. EEA/UK (GDPR)

Where GDPR applies, you have the right to: access; rectify; erase; restrict; object (including to processing based on legitimate interests and to direct marketing); and data portability. Where processing is based on consent, you can withdraw it at any time (this will not affect processing already performed). You also have the right to lodge a complaint with your local supervisory authority.

To exercise your rights, contact us via the contact form. We will respond in accordance with applicable law.

11) International transfers

If you access the Site from outside the United States, your information may be processed in countries (including the U.S.) that may not provide the same level of data protection as your home country. Where required, we use appropriate safeguards for such transfers.

12) Do Not Track

Some browsers transmit "Do Not Track" (DNT) signals. Because there is no industry standard governing DNT, we do not respond to DNT signals at this time.

13) Children’s privacy

Our Site and Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will take reasonable steps to delete it.

14) Third‑party links and features

The Site may link to third‑party websites, plug‑ins, or social media features. Your interactions with those features are governed by the privacy policies of the third parties providing them. We are not responsible for their practices.

15) Changes to this Policy

We may update this Policy from time to time. The "Last updated" date at the top indicates when this Policy was last revised. Changes are effective when posted. Your continued use of the Site after changes are posted signifies your acceptance of the updated Policy.

16) Contact us

If you have questions about this Policy or our privacy practices, contact us at:
Mail: Swanson’s Warehouse, 12 N. Irvine St. Greenville, SC 29601
Online: Use the contact form on our Site.

17) Additional notes for transparency

  • Website hosting: Our Site is hosted by a third‑party website platform provider (e.g., Squarespace). That provider may process limited personal data (such as logs) to operate and secure the Site. See your host’s privacy policy for details.

  • Email marketing: If we use an email service provider (e.g., Mailchimp, Klaviyo), that provider processes data under our instructions to send communications and manage subscriptions. You can unsubscribe at any time via the link in our emails.

  • Event & studio bookings: If we use an external booking/scheduling tool, that provider will process the information you submit to manage availability, reservations, and confirmations. Review their policies when using embedded forms or links.

This Policy is provided for general informational purposes and does not constitute legal advice. Because privacy laws evolve and differ by jurisdiction, please consult with counsel to tailor this Policy to your specific practices.